
Roughly 3–50 people
Small businesses
Owner-led companies where administrative work has grown into a second full-time job for the person who should be selling or delivering.
Common signs it is time
- The owner is the only person who knows how certain things are done
- Invoices and follow-up happen in the evening, not the afternoon
- Scheduling and intake are handled ad hoc, from a phone
- Nothing is documented, so a new hire takes months rather than weeks

